Privacy Policy

AskO'Malley

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Ask O'Malley ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information when you interact with our website.

Personal Information

We may Collect:

Name
Email address
Phone number
State or location
Information you provide through contact forms or consultation requests
Mortgage-related inquiry information
Appointment requests and scheduling details
SMS and email communication preferences
Opt-in records and timestamps for SMS and email communications

Customer Communications

We may retain records of:

Contact form submissions
Appointment requests
Customer support inquiries
Consultation notes
Feedback and testimonials
Communication history

2. How We Use Your Information

We use your information to:

Respond to your inquiries
Schedule consultations
Provide mortgage education and homeownership resources
Deliver Ask O'Malley community guides and local resources
Send newsletters, educational content, homebuying tips, market updates, event announcements, and other marketing communications, only if you have chosen to receive them
Communicate regarding appointments and requested services
Improve our website and user experience
Maintain records of your communication preferences and consent
Provide customer support
Improve website security
Comply with applicable legal and regulatory requirements

We only collect information that is reasonably necessary to provide our services and communicate with you in accordance with your preferences.

3. SMS Messaging & Compliance

If you choose to opt into our SMS communications, you agree to receive text messages related to:

Appointment confirmations
Appointment reminders
Consultation scheduling
Customer support
Mortgage-related updates you have requested
Important service notifications

Marketing Communications

If you have provided separate consent, we may occasionally send text messages regarding:

Homebuyer education
Mortgage tips
Local community updates
Ask O'Malley resources
Events and special announcements
Other marketing communications related to our services

You will only receive marketing text messages if you have expressly opted in. Consent to receive marketing messages is not a condition of obtaining our services. You may opt out at any time by replying STOP.

Opt-In & Consent

You will only receive SMS messages after providing your explicit consent.
We maintain records of all SMS opt-ins.
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable messaging regulations.

Opt-Out Instructions

Reply STOP at any time to unsubscribe.
You will receive one confirmation message after opting out.
No additional messages will be sent unless you opt in again.
Opt-out requests are processed promptly.

Message Frequency

Message frequency varies depending on your interactions with Ask O'Malley.
Messages relate only to the services or information you have requested.
Promotional text messages are only sent with your separate consent.

Help & Support

Reply HELP for assistance or contact us at:

Email: [email protected]

Phone: (920) 737-9606

Carrier Information

Standard message and data rates may apply.
Wireless carriers are not responsible for delayed or undelivered messages.
Our SMS program is supported by most major U.S. wireless carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may only be shared with trusted service providers who assist with delivering SMS communications or customer support.

All other uses specifically exclude SMS opt-in data and consent records.

We maintain appropriate safeguards to protect all SMS consent information.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information only under the following circumstances.

Service Providers

We may share information with trusted providers that assist with:

Website hosting
Appointment scheduling
CRM systems
Email delivery
SMS messaging
Analytics
Customer support

These providers are required to protect your information and use it only for authorized purposes.

Legal Requirements

We may disclose information if required by law or when necessary to:

Comply with legal obligations
Respond to lawful requests
Protect our rights
Prevent fraud
Ensure website security

Business Transfers

If Ask O'Malley undergoes a merger, acquisition, or business transfer, your information may be transferred as part of that transaction while remaining protected under this Privacy Policy.

Text messaging opt-in data and consent records will never be shared except as necessary to deliver SMS services.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information.

These safeguards include:

Secure website encryption (SSL)
Secure access controls
Password-protected systems
Routine security updates
Employee confidentiality practices
Secure backups
Ongoing monitoring for unauthorized access

Although we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze visitor behavior
Monitor website traffic
Improve content and functionality

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Your Rights & Choices

You have the right to:

Access your personal information
Request corrections to your personal information
Request deletion of your personal information where permitted by law
Opt out of marketing emails at any time by clicking the Unsubscribe link included in our emails
Opt out of SMS marketing by replying STOP
Withdraw your consent for future marketing communications at any time
Request information about how we collect, use, and process your personal information
Request a copy of the personal information we maintain about you, where applicable

Your decision to opt out of marketing communications will not affect your ability to receive important transactional or service-related communications.

8. Third-Party Links

Our website may include links to third-party websites, including mortgage application portals, local businesses, pet resources, and community organizations.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing personal information.

This Privacy Policy applies only to information collected through Ask O'Malley.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on this website along with the effective date.

Material changes will be posted on this page.

10. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Ask O'Malley

Phone: (920) 737-9606

Email: [email protected]

Website: https://askomalley.com

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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